Where purchases are completed
Payments for access or time blocks are taken at the property unless a separate online flow is advertised. Keep receipts issued at the desk.
Cancellations before arrival
If you prepaid where permitted, cancellation windows follow the text printed on your booking document or the desk policy active on that date.
During or after the visit
Requests for review are handled case by case. Staff may ask for time and date, payment reference, and a short factual description of the issue.
Chargebacks
Card issuers offer separate dispute paths. Using them does not pause internal review; outcomes may differ between channels.